MassageYourSole Return Policy
Your online purchase can be returned within 30 days of purchase, as long as it meets the following guidelines:
There are no visible signs of wear and tear; product must be unworn
MYS will fully refund the cost of the products noted on your packing list returned within these guidelines. Please note your original shipping costs (if any) will not be refunded.
Please allow 4-5 days for your return to arrive at our fulfillment center. Upon receipt and inspection of your return, MYS will issue a refund in the amount you paid for the item(s) returned, to the original form of payment. Please allow 2-4 weeks of processing time from the time you ship your return, refund processing time may vary depending on your financial institution.
We do not offer traditional exchanges. Exchanges are processed as a return and a new order must be placed for the exchanged items. In order to process a return please follow our return instructions to return the unwanted merchandise and place a new order for the items you wish to receive.
If you have received the wrong size upon arrival please contact Customer Service via e-mail. However, if you feel you have received the wrong size please make sure to try on your MYS to determine the sandal you received does not truly fit. MYS men's and women's footwear and tags have US men's sizing. Please refer to our size chart for clarification. You can find our size chart on the bottom of the page size chart tab
Wrong style or color
If you have received the wrong style or color upon arrival please contact Customer Service via e-mail.
Damaged or Defective Product
If you have received damaged or defective product upon arrival please contact Customer Service. This does not include normal wear and tear or damages due to improper fit, alterations or misuse of your MYS product.